Frequently Asked Questions

We currently ship to United States and Canada.

Orders are packed and dispatched within 1–3 business days. After that, delivery usually takes 3–7 business days after dispatch for United States orders and 7–14 business days after dispatch for Canada orders. Full details are on our shipping and returns page.

When your order ships, its tracking details appear on your orders page in your account. If you checked out as a guest, create an account with the same email address and verify it, and your earlier orders will show up there.

All prices are in USD, and you pay in USD at checkout.

Yes. You can return a bracelet within 30 days of delivery, as long as it's unworn and in its original condition. Email us at brandon@reverbcrystals.com with your order number to start a return. See our returns policy for the full steps.

Let us know within 7 days of delivery. Email brandon@reverbcrystals.com with your order number and a photo, and we'll replace the item or refund you.

Once we've received and checked your return, we refund your original payment method within 5–10 business days. Your bank may take a little longer to show it.

Yes. Our bracelets are made from genuine gemstones. Our crystal encyclopedia describes each stone we use: what it is, where it comes from and what it has traditionally meant.

Natural stones are never identical. Color, banding, inclusions and pattern vary from bead to bead, so your bracelet will differ slightly from the photo. Screens also show color differently. If something looks wrong, email us at brandon@reverbcrystals.com.

Crystals carry a long history of meaning across many cultures, and each crystal page describes what its stone has traditionally been associated with. We share those meanings as tradition and symbolism, not as proven effects. A crystal doesn't cure or treat anything and is no substitute for medical care. Many people wear one as a reminder of an intention, or simply because they love how it looks.

Wrap a soft tape measure or a strip of paper snugly around your wrist, just above the wrist bone, and note the length. Our bracelet size guide shows how much to add for the fit you like. If you're unsure, email us at brandon@reverbcrystals.com before ordering and we'll help.

Wipe it with a soft, dry cloth, keep it away from perfume and lotions, and store it on its own so harder stones can't scratch softer ones. Many people also follow traditional rituals for cleansing, charging and storing crystals, such as resting them in moonlight.

It's best to take it off before showering, swimming or exercising. A few crystals should never get wet: selenite dissolves in water, soft malachite can dull and lose its polish, and pyrite can tarnish.

No, you can check out as a guest. An account lets you follow your orders and their tracking, save a shipping address, and keep a wishlist.

Use the reset your password page and we'll email you a link to choose a new one.

Our privacy policy explains what Reverb Crystals collects, how it's used and how it's protected.

Email us at brandon@reverbcrystals.com, or use our contact page. We're happy to help with orders, sizing or anything about the stones.