Customer care
Support
Something not right with an order, or not sure about a bracelet? We're happy to help.
Quick help
- Track an orderSign in to see the status and tracking for each order.
- Shipping & returnsDelivery times, how to return something, and refunds.
- Bracelet size guideMeasure your wrist and find the right fit.
- FAQQuick answers about bracelets, stones and orders.
When you email us
The quickest way to a fix is to include:
- Your order number. It's in your confirmation email and on your orders page.
- The email address you ordered with.
- A short description of what's wrong, and a photo if it's about the item itself.
Damaged or wrong item
Please tell us within 7 days of delivery. Email support@reverbcrystals.com with your order number and a photo of the item, and we'll replace it or refund you.
Returns and refunds
You can return a bracelet within 30 days of delivery, and refunds reach your original payment method within 5–10 business days of us receiving the return. The full steps are in Shipping & returns.
Your account
Can't sign in? Reset your password. If a verification email didn't arrive, check your spam folder, then sign in and choose Resend email on your account page.
Prefer a form?
You can also send us a message, or write to support@reverbcrystals.com any time.