Shipping & Returns

Everything you need to know about getting your Reverb Crystals order, and what to do if something isn't right. If your question isn't answered here, email us at brandon@reverbcrystals.com and we'll help.

Where we ship

We currently ship to United States and Canada.

Order processing time

Orders are packed and dispatched within 1–3 business days of being placed.

Shipping estimates

Once your order has been dispatched, it usually arrives within:

These are estimates rather than guarantees: carrier delays, holidays and customs checks can occasionally add a few days.

Tracking your order

When your order ships, its tracking details appear on your orders page in your account. Sign in to see the status of each order and follow its delivery.

Returns

If you're not happy with your bracelet, you can return it within 30 days of delivery. Items need to be unworn and in their original condition.

To start a return:

1. Email us at brandon@reverbcrystals.com with your order number and the item you'd like to return.
2. We'll reply with instructions on where to send it.
3. Pack the item securely and send it back to us.

Return shipping is paid by the customer, unless the item arrived damaged or we sent you the wrong one (see below).

Damaged or wrong items

If your order arrives damaged, or you received the wrong item, please let us know within 7 days of delivery. Email brandon@reverbcrystals.com with your order number and a photo of the item, and we'll replace it or refund you.

Refunds

Once we've received and checked your return, we'll refund you to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a little longer for the refund to show on your statement.